In this User agreement, the words below have the following meanings assigned to them:

  • "we", "us", "our" and  "SvZ" means SvZ Jewellery

  • "website" means the internet set with “SvZ " or “SvZ Jewellery” in the address

  • "you" and "your" means the user of the website. 


About us

SvZ is a sole proprietor business  owned and operated by Susan von Zahn.




Price and Payment

The prices listed are exclusive of VAT and are subject to change from time to time.

Payment can be made via EFT or Credit Card. 


Shipping and Delivery

We will ship all domestic goods through The Courier Guy.  We do not charge for domestic shipping but full payment must have been made before the order can be processed.  Whilst we aim to keep stock of all pieces, some pieces are made to order so please allow 3 – 4 weeks lead time for delivery in those cases.  We will inform you of this.  If we do have the stock, we will ship to you within 5 days.

We use DHL for international orders and endeavour to provide an indication of cost to you prior to shipment.  Please note that we cannot be held liable for customs, duties, taxes and fees charged by your government.  We cannot take responsibility for any delays in delivery due to your country’s customs clearance process.

You will be notified with tracking information via email once your package has been shipped.

If the item is damaged on receipt, please attempt to notify us via email within 24 hours of delivery to allow us the opportunity to determine the source of the damage.

Returns, Exchanges and Refunds

Customer Satisfaction is our highest priority.  Should you be unhappy with your purchase, for any reason, please contact us immediately to arrange an exchange or a refund.  The item will need to be returned to us within 10 days of delivery, and shall be unworn and in its original packaging.  Courier costs cannot be refunded and courier costs for the return are for the customer’s account.  

However, bespoke, personalized or special order items will not  be returned or exchanged under any circumstances.



Should any manufacturer's defect arise in the goods, within 6 months of delivery, you may return the goods at our cost and risk for replacement, repair (at our cost) or purchase price refund, at your election.

All other repairs will be charged by the hour and will be subject to quotation.  Please take extra care with chains that can break if tugged.


Jewellery Care

Jewellery should never be worn whilst exercising, swimming, taking a bath or showering.  Sterling Silver can tarnish over time and can also be caused by exposure to skin acidity, perfumes, body lotions and chemicals..  If a piece of jewellery has tarnished, you can clean it with a jewellery polishing cloth or wash it in warm soapy water with a soft brush.  Do not put pearls or plated metals into any cleaning solution. 




Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


Disclaimer of Warranty

The contents of this site are provided “as is” without any warranty not expressly made. .

Subject to the terms of sale above, the Consumer Protection Act, and excluding specific content to the type, quality and price of the goods, the owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in the general content of this website.


The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 
2. change these terms and conditions (TCs) from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the TCs have been changed. If you do not agree to any change to the TCs then you must immediately stop using the Website. 
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.


Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.


All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the TCs. None of the information will be sold or made available to anyone.


The website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the website; the pages that you access while at the website and the Internet address of the website from which you linked directly to our site. This information is used to help improve the website, analyze trends, and administer the website.


We may need to change this policy from time to time in order to address new issues and reflect changes on our website. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.


By using this website, you signify your acceptance of our TCs. If you do not agree to the TCs, please do not use our website. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.


Cookie/Tracking Technology

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Third Party Links

In an attempt to provide increased value to you, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.



We may monitor any activity and content associated with the website. We may investigate any reported violation of these TCs or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the website).



The TCs will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these TCs from time to time. Changes to these TCs will become effective upon such changes being posted to this website. You are obliged to periodically check the website for changes to the TCs. Your continued use of this website following the posting of changes or updates will be considered notice of your  acceptance to abide by and be bound by these current TCs



You understand that all designs in the goods, copyright in the website content and trademarks are owned by Susan von Zahn and, by your use of the website, You hereby accept these terms and conditions. you  undertake not to copy/duplicate the trademarks, website content and designs directly or indirectly in anyway and understand the legal implications thereof. Should you be found to be in violation of this agreement, you understand that you will be held liable for all legal costs incurred by Susan von Zahn t/a SvZ Jewellery for any legal action initiated against you in breach.


Contact Details